Booking Terms & Conditions
- By confirming a booking with Wimbledon Airport Connect Travel Solution, you agree to these Terms & Conditions and our operating policies.
- Please ensure all booking details including passenger name, pickup location, destination, date, time, contact number, and flight information are accurate before confirming your reservation.
- Customers are responsible for informing us immediately if any booking information changes before the journey.
- Drivers will arrive at the scheduled pickup time based on the information provided during booking.
- Flight numbers should always be supplied for airport pickups so we can monitor delays where possible.
- We will make every reasonable effort to provide punctual and reliable transportation, but delays caused by traffic, road closures, weather, accidents, or other events beyond our control cannot be guaranteed against.
- Passengers are responsible for choosing a vehicle suitable for the number of passengers and luggage being carried.
- Additional luggage or passengers beyond the booked vehicle capacity may require a larger vehicle and additional charges.
- Children requiring child seats must be requested during booking and are subject to availability.
- Smoking, vaping, and illegal substances are strictly prohibited inside all vehicles.
- Passengers are expected to behave respectfully throughout the journey. Drivers reserve the right to refuse service where passenger behaviour threatens safety.
- We reserve the right to substitute a similar or upgraded vehicle if the booked vehicle becomes unavailable due to operational reasons.
- Prices quoted at the time of booking include standard transportation charges unless additional services are requested.
- Payment must be completed using one of our accepted payment methods before or at the time agreed during booking.
- Customers are responsible for any damage, excessive cleaning costs, or repairs caused by themselves or members of their travelling party.
Service Policies
Airport Pickup Policy
- Our drivers monitor flight arrivals whenever a valid flight number has been provided during booking.
- Complimentary airport waiting time is provided according to our service policy. Additional waiting beyond the complimentary period may incur extra charges.
- If passengers cannot locate their driver, they must contact our customer support before arranging alternative transport.
Waiting Charges
- Waiting time for non-airport pickups begins after the scheduled collection time and may be charged at the applicable hourly rate.
Journey Amendments
- Booking amendments should be requested through our office via telephone or email. Changes are subject to availability.
- Drivers cannot authorise booking amendments without office approval.
Booking Confirmation
- A booking is confirmed only after you receive an official confirmation from our office by email or other approved communication.
Cancellation Policy
- Cancellations made at least 24 hours before the scheduled pickup may qualify for a refund after applicable administration charges.
- Cancellations received within 24 hours of the scheduled journey may not be eligible for a refund.
Refund Policy
- Refunds will be processed using the original payment method where applicable.
- No refunds will be issued for passenger no-shows or incorrect booking information supplied by the customer.
- Refund processing times may vary depending on your payment provider.
Lost Property
- We will make every reasonable effort to help recover lost belongings, however we cannot guarantee recovery or accept liability for lost items.
Customer Complaints
- Any service-related complaint should be submitted within 30 days of the completed journey together with your booking reference for investigation.
- Our customer support team aims to respond to all genuine complaints promptly and fairly.
